مهندس پشتیبانی فناوری اطلاعات | Help Desk Engineer

شرح شغل:

• پاسخگویی به درخواست‌ها و مشکلات کاربران در حوزه فناوری اطلاعات.
• تشخیص و رفع مشکلات شبکه و سرورها.
• نصب و راه‌اندازی نرم‌افزارها و پشتیبانی از تجهیزات کامپیوتری.
• آموزش کاربران برای استفاده موثر از سیستم‌ها.
• مستندسازی مشکلات و راه‌حل‌های ارائه‌شده.

شرایط احراز:

• آشنایی با مفاهیم پایه شبکه.
• تجربه کار با Exchange Server.
• مهارت‌های ارتباطی قوی.

• Deliver technical support to end-users, resolving software and hardware issues promptly and efficiently.
• Assist in diagnosing network problems and providing solutions to maintain an uninterrupted workflow.
• Configure and maintain Exchange Server to ensure continuous and secure email communication.
• Document and track reported issues, solutions, and maintain a log for future reference.
• Collaborate with team members to improve IT processes and provide comprehensive user training sessions.
• Manage user accounts, credentials, and permissions in accordance with IT policies.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.

Requirements:

• Proficiency in troubleshooting network issues and a strong understanding of Network+.
• Experience with Exchange Server and understanding of its functionalities.
• Excellent communication skills and the ability to explain technical information clearly.
• Strong problem-solving skills and a proactive approach to identifying and resolving technical issues.
• Ability to work independently and as part of a team in a fast-paced environment.