Fraud Management Specialist

Mission:

• To control opportunities for willful abuse and / or fraud whether internally or externally and bring it to agreed business acceptable levels.
• To conduct data mining and analysis to provide proper information for Fraud Management function.

Roles & Responsibilities:

• To report fraud system administrator if problems with the system are identified and follow up on their resolution.
• To interface with all other functional areas of MTNIrancell on all internal and external fraud related issues.
• To plan and organize fraud analysis, investigation and closure activities.
• To complete fraud incident investigation and resolution in accordance with approved policies and procedures, and complete competent investigations of fraud alarms within the fraud management system as required.
• To analyze subscriber fraud data and brainstorm possible frauds and tests to be conducted in controlling fraud – utilize fraud management system in conducting such tests.
• To identify root causes of financial fraud and take prescribed and pre-detailed action to ensure resolution and future detection.
• To prepare and coordinate process of fraud reporting, developing action plans to control further fraud from identified fraud sources and follow up action plans taken.
• To support management in preparation of policies and procedures for the fraud management function
• To investigate all frauds reported by staff and external parties regarding the possibility of abusing systems by subscribers and to determine suitable actions to resolve the same
• To update and maintain the fraud database with all identified frauds and keep accurate records of all fraud (queries).
• To make recommendations on output of fraud system to meet the department needs, on fraud control or procedural adjustment, on additional tools and methods that could be deployed in combating fraud, and on new thresholds that need to be built into fraud system.
• To provide weekly statistics regarding queries handled and resolved, reports as requested by the manager, monthly system reports also ad-hoc data analysis to detect fraud.
• To identify and collate fraud trends communicating issues to the manager.
• To ensure the prescribed turnaround times have been met in regard to resolving queries.

Education:

• B.Sc. in IT, Telecommunication or any other related field

Experience:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others.
• Experience working in a medium organization.

Technical Competencies:

• Quality Management
• Telecommunication Networks
• Business Intelligence
• Customer Billing Management
• Roaming Accounting
• Fraud Management
• Revenue Assurance
• Interconnection
• Root Cause Analysis
• Trend Analysis