مهندس پشتیبانی فناوری اطلاعات | Help Desk Engineer

ما روشه هستیم ؛

آینده ای سالم تر. این همان چیزی است که ما را به سمت نوآوری سوق می دهد. برای پیشرفت مداوم علم و اطمینان از دسترسی همه به مراقبت های بهداشتی امروز و برای نسل های آینده. گزارش های متخصص IT ، محل کار و تجربه سایت به بخش سرب ، تجربه سایت و محل کار دیجیتال. پشتیبانی از کاربران نهایی که در مورد برنامه های انفورماتیک ، از جمله عیب یابی و حل و فصل ، موضوعاتی را تجربه می کنند. سخت افزار ، نرم افزار ، مجوزها و اشتراک ها.

انطباق:

از شما انتظار می رود که از طریق رفتار خود به کلیه قوانین و مقررات قابل اجرا و همچنین استانداردهای بالای یکپارچگی و همچنین روشه که توسط Roche بیان شده است ، پیروی کنید. چندگانه سیستم عامل ها.
-دانش کار در مورد فرآیندهای مدیریت حادثه ITIL در یک محیط ارائه خدمات IT.

We are Roche;

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.

That’s What Makes Us Roche.

Summary:

The main focus of the IT end-user, workplace, and site experience specialist is to monitor and keep the service level agreed upon with the business, for on-site support. The IT end-user, workplace, and site experience specialist reports to the section lead, site experience, and digital workplace.

You Will Be Responsible For:

• Monitor and keep the service level agreed upon with the business for on-site support (Incidents and request fulfilments, according to ITIL best practices).
• Assist in installing, configuring, and maintaining informatics software and systems.
• Providing technical support to end-users experiencing issues with informatics applications, including troubleshooting and resolution.
• Assisting in the development and documentation of standard operating procedures for informatics systems and processes.
• Facilitating the adoption of IT solutions.
• Involving collaboration within agile teams.
• Asset Inventory Management: Keeping a detailed inventory of all IT assets owned by the organization, including hardware, software, licenses, and subscriptions.

Compliance:

You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.

Who You Are:

• 3 to 5 years of experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple.
• Understanding and supporting operating systems, devices, and applications, including the Google Suite of Applications, MS Office, etc. would be an advantage.
• Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet).
• Good understanding of web conferencing and mobile technologies, and an understanding of audio-visual equipment as it relates to PC/Mac platforms.
• Excellent working knowledge of the ITIL Incident Management processes in an IT service delivery environment.
• Experience with the Service Now ticketing system and troubleshooting hardware, software/mobile devices.
• Proficiency in English (both written and verbal) is required.
• For male candidates, an end-of-service card is mandatory.