Location: Tehran, Iran
Responsibilities:
- Lead and manage a team of Research, CRM, and NPS professionals.
- Develop and implement research strategies to enhance customer insights, satisfaction, and loyalty.
- Oversee the design and execution of customer feedback programs, including Net Promoter Score (NPS) surveys.
- Collaborate with cross-functional teams to drive improvements based on customer feedback.
- Stay abreast of industry trends and best practices in research, CRM, and NPS.
Qualifications:
- Bachelor’s degree in a relevant field (e.g., Business, Marketing, Psychology).
- Proven experience in end-to-end research, CRM, and NPS initiatives.
- Strong analytical skills and ability to derive actionable insights from data.
- Excellent communication and leadership abilities.
- Familiarity with Real Estate and FMCG industries is advantageous.
Benefits:
- Opportunities for career advancement within the organization.
- Domestic and international assignments.
- Ongoing training and mentorship from experienced Iranian and international consultants.
- Seasonal KPI-based bonuses.