نشان کن
کد آگهی: KP8048949133
استخدام Data Analyst and Reporting Specialist
:fill(transparent):quality(100)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/89c393fc-685e-11eb-92b6-86000088a815_309c53d5-e3d4-4399-95ac-1f28b4f2e1c0/main.png)
به پرداخت ملت | Behpardakht
در تهران
اطلاعات شغل:
نوع همکاری: تمام‌وقت
وضعیت نظام وظیفه: کارت پایان خدمت یا معافیت
مهارت‌های مورد نیاز:
تجزیه و تحلیل
تحلیل داده
مستندسازی
پرداخت‌ها: توافقی
متن کامل آگهی:
The Data Analyst and Reporting Specialist is responsible for collecting, analyzing, and reporting data related to the performance of the Customer Contact Center. The primary goal of this role is to identify patterns, trends, strengths, and areas for improvement to optimize processes, enhance efficiency, and improve the overall customer experience.
Responsibilities:
Responsibilities:
- Gather, analyze, and interpret data from Contact Center-related systems to provide actionable insights.
- Identify trends and inefficiencies within customer interactions and recommend process improvements.
- Analyze the customer journey to detect pain points, deviations, and opportunities for enhancement.
- Prepare and publish weekly and monthly reports on Contact Center performance and scorecards.
- Document research findings and insights in compliance with Shaparak requirements.
- Design and draft analytical reports to support data-driven decision-making.
- Develop expert reports summarizing achievements, challenges, and proposed solutions.
- Create structured reports, charts, and dashboards to visualize key metrics.
- Utilize Excel, PowerPoint, and Power BI to enhance data presentation and decision-making.
- Ensure findings are effectively communicated to relevant stakeholders.
- Collaborate with teams to optimize customer service strategies based on data-driven insights.
- Conduct follow-ups to track implementation progress and assess the impact of initiatives.
Requirements:
- Bachelor’s degree in Computer Science, Industrial Engineering, or a related field.
- Minimum 2 years of experience in a Customer Contact Center, preferably in a PSP company.
- Strong systematic and analytical thinking.
- Expertise in Excel (formulas, charts, and data analysis tools).
- Familiarity with Power BI for data visualization (basic level).
- Ability to create structured reports and presentations using PowerPoint, Word, and Outlook.
- Proficiency in report writing, administrative correspondence, and documentation.
- Ability to draft clear, concise, and impactful reports for leadership review.
Benefits:
Join our expert team and enjoy the following benefits:
Join our expert team and enjoy the following benefits:
- Opportunities for personal growth
- Seasonal gifts and incentives
- Comprehensive health insurance with no coverage limits
- Meal and transportation allowances
- Snacks provided
- On-site medical and psychological support
- Access to company banking and financial services
- Subsidies for recreational and sports activities
- Use of Tara and Snapp Pay organizational credits
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمه‌ی تماس با کارفرما، به وبسایت جابینجا برین و از اون‌جا برای این شغل اقدام کنین.
هشدار
گزارش مشکل آگهی
تماس با کارفرما
این آگهی رو برای دیگران بفرست
نشان کن
گزارش مشکل آگهی
جستجوهای مرتبط
چهارشنبه 22 اسفند 1403، ساعت 17:42