In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.We are waiting for you to continue this story.Responsibilities:Provide technical support and troubleshooting assistance to end users regarding hardware, software, network and other ICT-related issues.Respond to incoming service requests and incidents via various communication channels (phone, email, ticketing system) in a timely and professional manner.Diagnose and resolve technical problems, escalating complex issues to appropriate teams or specialists when necessary.Install, configure, and maintain computer systems, applications and peripherals.Document and track all service requests and incidents, ensuring accurate and detailed records of actions taken and resolutions provided.Provide user training and support on ICT tools and systems.Conduct regular system checks and maintenance tasks to ensure optimal performance and reliability.Stay updated with emerging technologies, industry trends and best practices to continuously improve service delivery and support processes.Contribute to the development and improvement of IT service management procedures and documentation.Requirements:A minimum of 2-3 years of experience in an ICT support role, preferably in a service desk environment.Demonstrated expertise in troubleshooting and resolving hardware, software and network issues.Experienced in incident management and ticketing systems.Experienced in providing remote support and using remote desktop tools.Knowledge of Active Directory, Exchange and other directory services and email systems.Proficient in supporting and maintaining common operating systems (Windows, macOS, Linux) and productivity applications.Familiarity with networking concepts, TCP/IP protocols, and network troubleshooting.Benefits: Credit for: Vacations, Gym, Therapy, Internet CostsSocial Security & Complementary InsuranceEducational platform of advanced coursesSnappfood’s Discount codesLoans