Customer support must be fluent in English, meaning they must speak correctly and professionally. Additionally, prior experience in customer support is required to ensure smooth and effective interactions with students.

• Respond to Inquiries: Answer incoming calls, emails, and messages from prospective and current students, providing timely and accurate information about the application process, university programs, and services offered by ApplyBuddy.
• Support Application Process: Guide students through the application process, helping them understand requirements, deadlines, and necessary documentation.
• Problem Resolution: Address and resolve any issues or concerns raised by students, ensuring their satisfaction and maintaining a positive relationship.
• Record Keeping: Maintain detailed and accurate records of all student interactions in our CRM system, ensuring that all information is up-to-date and easily accessible.
• Feedback Collection: Gather feedback from students regarding their experience with ApplyBuddy’s services and communicate this feedback to the relevant departments for continuous improvement.
• Collaborate with Teams: Work closely with the admissions, marketing, and technical support teams to provide seamless service to students and resolve any cross-departmental issues.
• Follow-Up: Conduct follow-up calls or messages with students to ensure their needs were met and to encourage further engagement with ApplyBuddy’s services.
• Zendesk Management: Utilize Zendesk to manage and track customer interactions efficiently. Knowledge of Zendesk is a plus as it will enable you to navigate the system smoothly, ensuring that all customer queries are handled promptly and recorded accurately.
• Stay Updated: Keep abreast of new programs, services, and changes within the university admissions process to provide the most current information to students.

• Education: High school diploma or equivalent required; a bachelor’s degree in a related field is preferred.
• Experience: Previous experience in customer service is required, preferably in the education or consultancy industry.
• Language Skills: Fluency in English is required, meaning the ability to speak correctly and professionally. Proficiency in other languages, particularly Arabic, is a plus.
• Technical Skills: Proficiency in using CRM systems, Microsoft Office Suite, and communication tools (e.g., email, chat platforms). Knowledge of Zendesk is a plus.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
• Problem-Solving Skills: Strong problem-solving abilities and the capacity to handle difficult situations with patience and professionalism.
• Interpersonal Skills: A customer-oriented mindset with the ability to build rapport with students from diverse backgrounds.
• Time Management: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Availability: Flexibility to work various shifts, including evenings and weekends, as needed.

• Competitive salary
• Professional development opportunities
• Friendly and collaborative work environment
• Opportunity to make a meaningful impact on students' lives