شرح شغل:
مزایای همکاری با گل گیفت:
شرایط احراز:
Gol Gift Company has been working in the field of online sales of flowers, flower boxes, plants and gifts since 2017. We are looking for an experienced Customer Support Specialist to strengthen our customer service team. This position is based in Tehran.
Responsibilities:
- Responding to customer requests via phone and email
- Managing and solving customer problems in a professional and effective manner
- Using the CRM system to record and track all customer interactions
- Coordinating with different departments of the company to solve customer issues
- Providing periodic reports to managers about the progress of support activities
- Training customers on how Using the company's products and services
- Follow up and check orders sent
Competencies:
- Strong skills in using Excel and Word software
- Experience working with VOIP systems and CRM
- Ability to answer phone calls and emails professionally
- Familiarity with shipping processes
- Ability to work under pressure and time management
Benefits of cooperation with Gol Gift:
- Monthly bonus for sales and performance
- Full insurance and benefits of the Ministry of Labor
- Attractive and startup work environment
- Convenient access to public transportation
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