کارشناس Help Desk | Help Desk Expert

در گروه توسعه Goldiran ما به دنبال یک کارشناس راهنمای خدمات محور خدمات مشتری هستیم تا بتواند به صورت کارآمد و دقیق از کاربران پشتیبانی فنی را برای کاربران ارائه دهد. لپ تاپ ، دسک تاپ ، چاپگر و اسکنر.
گزارش های دوره ای را در مورد خدمات برای مدیران ارشد تهیه کنید ، اکثریت هر شماره را تجزیه و تحلیل کنید ، و برنامه هایی را برای کفایت ها تهیه کنید. استراتژی.

At Goldiran Development Group, we are looking for a customer service-oriented help desk expert to provide technical support to users in an efficient and accurate manner.

Responsibilities:

• Collect requests from all functions and stakeholders, record and provide answers to users within the defined SLAs.
• Ensure the quality of the solution provided for end users and perform the required optimization in any of the areas.
• Install, configure, and maintain laptops, desktops, printers, and scanners.
• Prepare periodical reports on the services for senior managers, analyze the majority of each issue, and provide mitigation plans.
• Perform daily activities to ensure the smooth operation of IT systems and services, both for the user side, the network, and the backend.
• Effective engagement with internal and external stakeholders, including IT suppliers.
• Ensure the systems and services are compliant with IT policies and strategy.

Requirements:

• Bachelor's or Master's degree in Software Engineering, Hardware Engineering, or equivalent working experience.
• Good technical knowledge of the network and IT infrastructure.
• Comprehensive knowledge of Microsoft Solutions.
• Familiar with Active Directory, DNS, DHCP, and WSUS.
• Familiar with ITIL concepts and IT service levels.
• Strong communication skills and results-oriented attitude.