Account Management Specialist

About SnappPay
SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

About the Role
To manage and retain onboarded Instagram merchants by ensuring operational excellenc and consistent sales performance across active categories.

Responsibilities:

• Serve as the primary contact point for active Social Commerce merchants, ensuring smooth financial settlements and issue resolution.
• Monitor merchant activity (orders, payment success rate, link usage, SLA compliance) through dashboards and direct communication.
• Conduct regular check-ins with merchants to collect feedback, identify pain points, and upsell new features or campaigns.
• Support merchants in adopting SnappPay’s BNPL features and best practices to boost order volume and customer trust.
• Coordinate with Finance and Support teams for settlement accuracy and dispute resolution.
• Track merchant satisfaction and retention metrics; initiate reactivation plans for low-performing or inactive merchants.
• Document success stories, insights, and improvement recommendations for cross-functional reporting.

Job requirements:

• Strong communication and negotiation skills (verbal + written).
• Familiarity with Instagram business pages, e-commerce platforms, and local social commerce dynamics.
• Proactive problem solver — able to identify issues quickly and provide practical, win–win solutions for merchants and internal teams.
• Disciplined in documentation
• Customer-centric mindset with resilience in handling objections.
• Teamwork, attention to detail, and the ability to work under weekly performance cycles.
• Ability to handle wage situations
• Ability to manage multiple stakeholders — including merchants, internal teams, and partners — with professionalism and clarity.