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کد آگهی: KP4771155941
استخدام Technical Support Engineer (Level 1)
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ابرناک | AbrNOC
در تهران
دورکاری
اطلاعات شغل:
امکان دورکاری و کار در منزل: دارد
نوع همکاری: تمام‌وقت
مهارت‌های مورد نیاز:
پشتیبانی فنی
ارتباط با مشتریان و پشتیبانی
Technical Support
پشتیبانی
CRM
پرداخت‌ها: توافقی
متن کامل آگهی:
Join abrNOC — The Playground Where AI Builds the Cloud.
We're not just hosting servers; we're teaching them to think. abrNOC powers global innovation with ultra-fast cloud infrastructure and new AI-native tools used by thousands worldwide. If you love experimenting, building smarter systems, and seeing ideas come alive, come help us invent the future of cloud computing powered by AI.
We're not just hosting servers; we're teaching them to think. abrNOC powers global innovation with ultra-fast cloud infrastructure and new AI-native tools used by thousands worldwide. If you love experimenting, building smarter systems, and seeing ideas come alive, come help us invent the future of cloud computing powered by AI.
Job Title: Technical Support Engineer (Level 1)
This is not a data center or infra engineering role — it’s a customer-facing support position. You’ll be the first line of contact for our clients, helping them troubleshoot, resolve issues, and navigate our services through chat, email, and ticketing systems.
If you enjoy helping people, have a basic technical background, and want to grow your career in cloud technology, this role is for you.
Key Responsibilities:
- Provide basic troubleshooting for cloud instances, networking, and service configurations
- Assist customers with account management, billing, and general guidance
- Document issues and escalate complex cases to senior support engineers
- Contribute to and maintain the knowledge base
- Deliver a great customer experience through clear, empathetic communication
Role Requirements:
- Basic understanding of cloud concepts
- Familiarity with Linux & Windows basics
- Knowledge of networking fundamentals (IP, DNS, VPN, HTTP/S)
- Experience with ticketing systems and remote troubleshooting tools
- Strong communication skills & customer-first attitude in English
- Patience, problem-solving ability, and the skill to explain technical topics simply
Preferred:
- Prior experience in a Tier 2 or advanced support role
- Familiarity with virtualization and containerization (Docker)
- Experience with monitoring and alerting tools (Grafana)
- Basic shell scripting skills for automation and troubleshooting
- Awareness of security best practices
Why You Should Apply:
- Competitive salary and benefits package.
- Flexible working hours.
- Holiday gifts and bonuses to celebrate your contributions.
- Laptop provided for your productivity.
- Opportunity for remote work
- Professional development programs and training opportunities.
- Complimentary breakfast to keep you energized.
- Relaxation and recreation spaces, including a game room to unwind.
Work Location & Schedule:
- Company Location: Fatemi St., Jahad Square, Tehran, Iran
- Workplace Policy: Full-Time - Onsite/ Fully Remote
- Worktime: 44 hours in a week (depends on your shift)
Ready to start your journey in cloud technology? Apply today and be part of our innovative support team!
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پنج‌شنبه 23 آبان 1404، ساعت 13:33