کارشناس پشتیبانی کسب وکار | Business Support Specialist

نظارت و تجزیه و تحلیل CRM (گزارش روزانه تیم های برند) و داده های فروش برای شناسایی روندها ، معیارهای عملکرد و مناطقی برای بهبود بهره وری و کارآیی.
توسعه ، پیاده سازی و حفظ برنامه های آموزش CRM مؤثر برای برنامه های برند. معیارهای عملکرد.
در مورد ابزارها و روشها برای اطمینان از بهترین شیوه ها به روز شوید. نقش ها.
مهارت های تحلیلی ، با امکان تفسیر داده ها و تولید بینش های عملی.

• Monitor and analyze CRM (daily report of brand teams) and sales data to identify trends, performance metrics, and areas for improvement to enhance productivity and efficiency.
• Develop, implement, and maintain effective CRM training programs for the Brand team.
• Collaborate with cross-functional teams (marketing, operations, etc.) to align sales strategies and ensure consistency in messaging.
• Assist in designing and implementing sales compensation plans and incentive programs based on performance metrics.
• Stay updated on tools and methodologies to ensure best practices are being followed.
• Build automated reports and dashboards with the help of Power BI and other reporting tools.

Requirements:

• Bachelor’s degree in Computer Engineering, Industrial Engineering, Management, or a related field.
• At least 2 years of experience in sales force effectiveness, business support, or functional support roles.
• Analytical skills, with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM/sales analytical tools.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Strong organizational skills and the ability to manage multiple projects simultaneously.