Senior Key Account Manager

Are you an energetic, motivated and articulate team player who is passionate about account management and customer experience?
If so, you might be the perfect candidate we are looking for!
We are seeking to hire a skilled Senior Key Account Manager who will be responsible for building and maintaining relationships with our most important clients. 
Our ideal candidate is able to identify customer needs and passionate about exceeding client expectations.

Senior Key Account Manager duties and responsibilities:
Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives 
Research key customer wants and needs 
Suggest solutions that answer client’s needs and wants
Ensure the ordered products are delivered in a timely manner
Serve as contact point for key customers and internal teams
Resolve customers' complaints in an effective and respectful way
Gather, report and communicate customers' feedback on service, technology and product delivery
Research and source new potential clients
Measure, track and analyze key account metrics
Create reports for upper management
Keep abreast with industry and market trends and best practices
Senior Key Account Manager qualifications and requirements:
MA in business administration, sales or similar relevant field
Previous working experience as Key Account Manager for 2 years
Experience in sales and customer services will be an advantage
Outstanding communication and interpersonal skills
Aptitude in networking and building relationships 
Excellent time and project management skills
Ability to prioritize and meet critical deadlines
Problem-solving and negotiation aptitude 
Experience in Art & Culture sales will be an advantage