پشتیبان فناوری اطلاعات | IT Help Desk

توضیحات شغلی

• به مسائل و درخواست های آن پاسخ دهید. ضبط ، حل و فصل و تشدید تماس ها به عنوان متناسب با
اطمینان از عملکرد صاف سیستم ها و خدمات اجرا شده.
pars.
• ایجاد روابط کاری محکم با کارمندان ، تأمین کنندگان خارجی ، همکاران و شرکای تجاری.
• همکاری با سایر اعضای تیم IT برای رسیدگی به مسائل پیچیده. اسکنرها ، و غیره. مشکل و انتخاب بهترین راه حل مناسب از گروهی از امکانات شناسایی شده.
• دانش عمیق در مورد عملکرد و استفاده از سیستم ها.
• تجربه با بنیاد ITIL یک مزیت است.

• Respond to IT issues and requests.
• Record, resolve, and escalate calls as appropriate to ensure smooth operation of implemented systems and services.
• Install and configure, and roll out systems, laptops, PC, and printers.
• Perform daily system management and administrative activities to ensure the proper operation of the different IT systems, including user management, system backup, laptop setup, and print service management.
• Develop a detailed understanding of the company plan and business objectives of BVT Pars.
• Establish strong work relationships with the staff, external suppliers, colleagues, and business partners.
• Collaborate with other IT team members to address complex issues.
• Ensure compliance with IT strategy and standards as applicable to BVT Pars.
• Respond to and resolve technical support requests via phone, email, or in person.
• Install and troubleshoot devices such as printers, scanners, etc.

Requirements:

• Bachelor's or Master's degree in Software or Hardware Engineering.
• Ability to work in a team.
• Creative, committed, and flexible.
• Good command of English (speaking and writing).
• Ability to write and prepare organizational documents like procedures and work instructions.
• An analytical mind capable of independently addressing a problem and choosing the most appropriate solution from a group of identified possibilities.
• In-depth knowledge of systems functionality and usage.
• Experience with the ITIL foundation is an advantage.
• Being consistent and result-oriented.
• Able to focus under pressure.
• Self-motivated.