شرح شغل:
شرایط احراز:
Strategic after-sales service management: designing and implementing after-sales service macro strategies in order to improve customer satisfaction and maintain their loyalty, as well as identify, implement and continuously optimize after-sales service processes to increase efficiency and reduce costs. .
Leading and supervising support teams: leading technical and service support teams, including hiring, training, and performance evaluation of team members.
Managing customer complaints and requests: analysis and resolution. complex customer issues, improve complaint management processes and ensure fast and effective response.
Service data analysis and reporting: prepare and analyze after-sales service performance reports, identify key trends and provide data-driven recommendations To improve.
Inventory management and supply of spare parts: monitoring the inventory of spare parts, optimization of the supply chain and continuous coordination with the supply unit for the fast and effective supply of the required parts.
Cooperation with the department various organizations: coordination and interaction with the production, sales and research and development teams to identify and solve product problems and improve its quality. Compliance with quality standards and regulations: ensuring the compliance of after-sales services with international standards International quality and national laws.
Improving customer experience: creating and implementing new initiatives to improve the overall customer experience of after-sales service and increase the level of customer satisfaction.
*Experience related to appliance products. Home electronics is considered an advantage.
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